Posted by Luigi Fort, Senior Marketing Executive
A recent BBC News report covered an air rage incident and posed the question ‘Who, What, Why: Is it legal to restrain air passengers?’ The report outlined a legal answer to this question.
If you are interested in air rage and the conditions that can cause and prevent it do read Anger in the Air by Joyce A. Hunter. She looks at the air rage phenomenon in considerable depth. In particular she considers how personnel policies can impact on air rage and also the importance of customer service.